FAQ

Yes, you can add more languages to your existing package. However, this will not alter your limit for URLs, word count or web requests. For more details on pricing, please see our plan details.

You first need to check the limits of your subscription plan to see if you can add more pages to your project. If your subscription plan allows for more pages to be added, please add them to your SOW (Scope of Work) through Step 2 of the process flow. You will find out their word count in the Review Page in Step 3 of the process flow.

You can always increase your page limit by purchasing an Add-On. For more details, please see our plan details

Yes, you can change the language or URLs for your website at any time, however, please note that this will not impact your plan limits of URLs, word count and web requests. Hence, you may incur additional costs for making frequent changes.

You will have to buy 5 individual packages and register each domain separately. This allows you the flexibility to customize and manage each site individually.

No, MoxVeda crawls your website and extracts all text that needs to be translated. You only need to select the list of pages to be translated.

MoxVeda reads the latest page from your English website each time your user demands it. If some content on the page has been updated, such changes are captured by MoxVeda, and automatically translated. Next time the user views the page (or refreshes the page), they will be able to see the translated content.

MoxVeda provides you an easy interface through which you can edit the translations appearing on your website. These translations will be saved and used across all pages of your website, for as long as you use MoxVeda.

You may be an Enterprise customer or your need may be something we have not worked on yet. Please do write to us or call us and we will get back to you within 24 hours.

We have ensured such high simplicity that you may not need more than 30 mins of effort on the portal to publish your multilingual website. However, you may add collaborators as per your plan by following steps:

1.Login to your account
2.Click on the “Add User” button
3.Provide the collaborator info
4.Click on “Add User”

You shall be charged for the extra web requests on a monthly basis, as per the plan chosen by you. You can track your translation word count and web request count on the user dashboard. Please see our plan details for more information on charges.

As a first step, please ensure that the URL provided by you is in the correct format. You will find a clue within the URL prompt.

If you’re still unable to see a preview, it could be due to the following reasons:
1.) Your website is hosted in some other country and the laws do not allow redirection.
2.) Your website has specific security setup to prevent crawling
3.) Your website is designed using tools that are not supported on MoxVeda currently Please do write to us and we will guide you to the best of our abilities.

Data security is a serious matter and MoxVeda does not take it lightly. We have deployed a 64 bit SSL security on all our servers ensuring the highest security for your content while it’s traveling through our servers. MoxVeda does not store any data in its servers at any point in the localization process. Only the English content displayed on your website, and its translation in element/broken form (words, phrases, sentences, paragraphs etc) is stored and is used for translating and recreating the translated web page in real time. No numeric information is captured or stored in MoxVeda. Data or content entered by your users on your website is not captured, processed or stored by MoxVeda and is directly passed through to your web server.

MoxVeda does not create another copy of your website. It simply translates your website in real time, and displays it to a user. MoxVeda translates the individual text items on all the pages in advance and stores them in its translation memory for creating the translated page when a user accesses it. To know more about how MoxVeda works, click here.

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